If you have any questions regarding the Union or the role, or there are any adjustments we can make to any stage of our recruitment process which would assist you in submitting the best application that you can, please do get in touch. You can email us at BSUHumanResources@brighton.ac.uk and we will respond to you as soon as we can.

Post: Café Associate @ Moulsecoomb Campus

Hours: 8-16 hours per week during term time (Zero hours contract) 

Rate: £12.21 per hour

Responsible to: Café-Bar Management Team

Contract date: From 21st April 2025 To 27th June 2025

Interviews: 3rd April 2025 - via Microsoft Teams 

Role

This position is only open to students studying at University of Brighton and will be responsible for providing a high level of service to customers and assisting in the smooth running of the service. This is a dual role working in the Café involving preparation of drinks and food when required.

Main Duties and Responsibilities

• Prepare food and drink orders to the highest quality in accordance with Café standards and food safety objectives.
• Operate catering equipment safely, efficiently and professionally in line with best practice and the training provided.
• Carry out general duties (i.e. serving customers, dealing with customer enquiries, taking orders and till operations)
• Help maintain a high level of merchandising by ensuring rapid and efficient stock replenishment, highlighting lines that need re-ordering and adhering to stock planograms

• Undertake retail and customer service activities to exceed sales targets, profitability and customer satisfaction in line with agreed practices
• Provide a consistent level of customer service that is efficient, courteous and professional and in keeping with the values of BSU, reporting to management any issues that may compromise your ability to do so
• Manage card transactions in accordance with company procedures and policies
• Keep up to date on product information and availability and support colleagues with the promotion of special offers and new products
• Ensure the standards set by Trading Post Coffee and other suppliers are maintained at all times

• Carry out all cleaning duties, eg cleaning of kitchen and equipment, furniture layout, wiping down tables, shelves, fridges, etc, ensuring a clean and tidy working environment in accordance with bar and retail standards and procedures and in line with Health & Safety Legislation
• Abide by any further applicable laws relating to the sale of food, hot drinks, tobacco, alcohol, solvents, etc
• Report any operational concerns, equipment faults and other relevant issues to the outlet’s management team in an appropriate and timely manner and in accordance with any relevant guidelines and procedures
• Assist with stock deliveries, checking of goods and regular stocktakes in line with agreed procedures
• Contribute to the success of the Café by working closely with colleagues to build a strong team ethic

• Open and secure the catering outlet and associated areas in line with agreed procedures

Any other reasonable duties that you may be asked to perform from time to time by the Café Management team

Skills and Experience required

• Outstanding customer service skills
• Adaptable and flexible to support operational demand
• Ability to work well under pressure
• Determination to respond positively to customer feedback
• Ability to work as part of a team

• Previous experience gained in a retail/catering environment is not essential but would be a distinct advantage

Location

The Students’ Union covers all University of Brighton sites. This role will be based at our Moulsecoomb campus, with travel to other campus locations as required in the provision of the duties for the position.