Job Description

If you have any questions regarding the Union or the role, or there are any adjustments we can make to any stage of our recruitment process which would assist you in submitting the best application that you can, please do get in touch. You can email us at BSUpeople@brighton.ac.uk and we will respond to you as soon as we can.

Rate: £12.71 per hour

Contract date: From 14th September 2026 To 25th June 2027

Interviews: 10th September 2026 via Microsoft Teams

Role: Cockcroft Shop Associate 

Hours: 4-16 per week - Zero hours contract

Responsible to: Retail Manager

Responsible for: N/A

Role

This position is only open to students studying at University of Brighton and will be responsible for providing a high level of service to customers and assisting in the smooth running of the service.

Main Duties and Responsibilities

• Carry out general shop duties (i.e. serving customers, dealing with customer enquiries, taking orders and till operations)

• Help maintain a high level of shop merchandising by ensuring rapid and efficient stock replenishment, highlighting lines that need re-ordering and adhering to stock planograms

• Undertake retail and customer service activities within the Student Union Shop to exceed sales targets, profitability and customer satisfaction in line with agreed practices

• Provide a consistent level of customer service that is efficient, courteous and professional and in keeping with the values of BSU, reporting to management any issues that may compromise your ability to do so

• Manage card transactions in accordance with company procedures and policies

• Keep up to date on product information and availability and support colleagues with the promotion of special offers and new products

• Carry out general housekeeping duties, eg cleaning of equipment, furniture layout, wiping down shelves, fridges, etc, ensuring a clean and tidy working environment in accordance with retail standards and procedures and in line with Health & Safety Legislation

• Abide by any further and applicable laws relating to the sale of tobacco, alcohol, solvents, etc

• Report any operational concerns, equipment faults and other relevant issues to the outlet’s management team in an appropriate and timely manner and in accordance with any relevant guidelines and procedures

• Assist with stock deliveries, checking of goods and regular stocktakes in line with agreed procedures

• Contribute to the success of the shop by working closely with colleagues to build a strong team ethic

• Open and secure the retail outlet and associated areas in line with agreed procedures

Any other reasonable duties that you may be asked to perform from time to time by the Outlet Management team

Skills and Experience required

• Outstanding customer service skills

• Adaptable and flexible to support operational demand

• Ability to work well under pressure

• Determination to respond positively to customer feedback

• Ability to work as part of a team

• Previous experience gained in a retail environment is not essential but would be a distinct advantage.

Location

The Students’ Union covers all University of Brighton sites. This role shall be primarily based at our Moulsecoomb campus, with travel to other campus locations as required in the provision of the duties for the position.

Details
£12.71 per hour
Location: Brighton, BN2 4GJ , GB